Unconscious Bias: Barriers to Service – Online Video Course (2-HOUR CE)
Unconscious Bias: Barriers to Service is an online video course that helps real estate professionals recognize how hidden attitudes and assumptions can quietly impact the way they serve clients and customers. Through relatable stories, research-based insights, and practical examples, the course shows how unconscious bias can influence communication, body language, responsiveness, property recommendations, and problem-solving—often without anyone realizing it.
You’ll learn how bias forms, how it can create unequal experiences for consumers, and how it connects to fair housing, ethics, and your professional reputation. Most importantly, the course offers simple tools and strategies to slow down your thinking, check your assumptions, and create more consistent, equitable service for everyone you work with. By the end of this online video course, you’ll be better equipped to spot barriers to service, build stronger trust with diverse clients, and provide a more inclusive, client-focused real estate experience.
Unconscious Bias: Barriers to Service – Online Video Course (2-HOUR CE)
Unconscious Bias: Barriers to Service is an online video course that helps real estate professionals recognize how hidden attitudes and assumptions can quietly impact the way they serve clients and customers. Through relatable stories, research-based insights, and practical examples, the course shows how unconscious bias can influence communication, body language, responsiveness, property recommendations, and problem-solving—often without anyone realizing it.
You’ll learn how bias forms, how it can create unequal experiences for consumers, and how it connects to fair housing, ethics, and your professional reputation. Most importantly, the course offers simple tools and strategies to slow down your thinking, check your assumptions, and create more consistent, equitable service for everyone you work with. By the end of this online video course, you’ll be better equipped to spot barriers to service, build stronger trust with diverse clients, and provide a more inclusive, client-focused real estate experience.
Helps you recognize unconscious bias and how it can quietly affect client service.
Connects bias awareness to fair housing, ethics, and your professional reputation.
Provides practical tools to check assumptions and create more consistent, equitable experiences.
Strengthens trust and rapport with diverse clients and communities.
